VoIP as a Technology
VoIP begins when a regular telephone is connected to a local device called an ATA or VoIP router. This device converts actual sound waves into data packets by way of a process referred to as a codec. Not all codecs are equal, and it's very important that the user use the right one, especially when using a satellite connection. These packets travel in the same way as data packets to a destination (VoIP Service Provider) where they are converted back from data packets to sound waves for the calling number to hear.

An amusing story we like to tell about VoIP over satellite Internet is about a geologist working at a drilling location in Northern Alberta. Prior to installing his new system, the geologist had to drive several miles to a hilltop to make a cell phone call which was usually hit or miss whether it connected at all. Given his daily billing rate this was an expensive proposition, let alone the inconvenience factor. His newly installed satellite Internet configured for VoIP offered calling from the comfort of his camp but if the connection halted or missed in any way, even a single syllable missing, he would immediately complain and cuss about the technology! Why would he react this way when 99% of his calls were good enough to carry on a conversation? You won't see him or anyone else tossing a cell phone out the window during frequent "burps" so why the lack of tolerance in VoIP? The answer lies in a peculiar perception about VoIP created by a combination of expectations in new technology and popular culture.

VoIP over Satellite Internet works, but it's not perfect. In fact, VoIP is not a perfected technology in itself, let alone the additional complications due to the satellite link. The voice quality can be quite good, often better than a cell phone call, but it is definitely not toll quality to most modern terrestrial telephone networks.

Traditional communication networks are entirely separate and serve a specific application, with the Internet serving data communications and the traditional PSTN (Public Switched Telephone Network) serving voice communications. Voice over Internet Protocol, or more commonly known as VoIP combines both voice and data communications on a single network. As such the Internet can be used as a means to deliver both forms of traffic. VoIP enables network equipment to carry and send voice and fax traffic over an IP network. The biggest advantage of this is that as you are no longer using the phone company's long distance lines, and you will be able to have long distance conversations for an unlimited length of time, with no additional charge.

Most Residential users who switch to VoIP save on average $300-$500 a year and business users who adopted this new technology report savings of up to 50% which could equates to $1000'.

• Your voice (analog) is sent from your regular telephone to a device called an Analog Telephone Adapter (ATA). The ATA converts your analog voice into digital samples through the use of an Analog-to-Digital Converter (ADC). The ATAs are usually provided by your VoIP service provider when you sign up for service.
  Note: If you have one of the new digital IP telephones that are now available on the market, there is no need for the ATA device since the ADC function is performed inside the IP telephone.
• The digital bits must now be compressed into a standard format which can be transmitted faster and more efficiently. In VoIP, digital signal processors (DSPs) perform this compression using codecs which segment the voice signal into frames and store them in voice packets. Some compression standards and associated bandwidths are listed as follows:

• PCM, Pulse Code Modulation, Standard ITU-T G.711, 64Kbps

• CS-ACELP, Standard ITU-T G.729 and G.729a, 8Kbps

• ADPCM, Adaptive differential PCM, Standard ITU-T G.726, up to 40Kbps

• LD-CELP, Standard ITU-T G.728, 16Kbps

• MP-MLQ, Standard ITU-T G.723.1, 6.3Kbps, Truespeech

• ACELP, Standard ITU-T G.723.1, 5.3Kbps, Truespeech

• LPC-10, able to reach 2.5 Kbps

• While standard phones utilize the G711 codec, the G723 codec is emerging as the popular codec choice for IP Telephony applications. This codec is preferred due to its smaller size and higher compression which allows for easier transport over the internet.
• The compressed data must then be encapsulated within IP packets. VoIP is a Layer 3 network protocol that uses various Layer 2 point-to-point protocols such as PPP for its transport. VoIP protocols typically use Real-time Transport Protocol (RTP) for the media stream or speech path. RTP uses User Datagram Protocol (UDP) as its transport protocol. For IP networks, the reliable service of TCP is not appropriate for real-time applications because TCP uses retransmission to ensure reliability. The IP layer provides routing and network-level addressing; the data-link layer protocols control and direct the transmission of the information over the physical medium.
• The packets are then transmitted across the internet in compliance with a voice communications protocol or standard such as H.323, Media Gateway Control Protocol (MGCP), or Session Initiation Protocol (SIP). H.323 is clearly emerging as the standard call control protocol.
• When your IP packet (which contains your speech) arrives at the destination (the telephone that you called) it must go through a similar process mentioned in 1-4, but in reverse. As such the IP packets are decapsulated or disassembled to retrieve the compressed voice data, which can then be decompressed using the same codec that performed the compression. After the decompression, the original digital data is left which can then go through a digital to analog converter and be returned to its original analog voice format and be clearly heard and understood by your called party.

This entire process is completed in real time such that telephone users do not detect a delay in the speech. The diagram below shows a high level view of how a basic VoIP call is made and the path that the packets travel to reach their destination.

The CO or Central Office connects the local loop from the demarcation point at the VoIP subscriber's residence. The CO then makes the decision where to send the call. An expanded view of the CO and the PSTN (of which the CO is a part of) is shown in the diagram below. This diagram shows how a typical DSL line is integrated into the network. The topology will be slightly different for other types of broadband connection but the general path of the data packets will be the same when it reaches the CO.

This diagram has expanded the view of the CO and shown some potential destinations for circuit switched voice that goes through the PSTN. This is obviously not where the VoIP packets are destined and as such it is necessary to show an expanded view of the Internet Service Provider (ISP) network since this is where the VoIP packets will be sent to. The diagram below indicates the path of a typical call through the ISP chain.